Choosing a piece
Not sure where to begin? Think about whether you want something to hold, wear or display.
Explore →PATINA STUDIO / CUSTOMER CARE
How can we help?
Find help with choosing a piece, caring for it or checking an order.
Care for your object
Find care advice for your piece’s material, finish and construction.
Explore →Order help
Use the order confirmation or your customer account for the latest order details.
Explore →Something not in stock
Tell us what you’re looking for and your budget. We can discuss a search beyond the current collection.
Explore →Delivery & returns
Check shipping and return details for in-stock items and privately sourced pieces.
Shipping policy →Return policy →A simple question
Ask us about measurements, fit, condition or what comes with a piece.
Contact the studio →A question about a piece?
Email support@patinastudio.shop with the product name or Studio ID. For an order, include the order number when available. Do not send payment-card details.
Adding a piece to your shopping bag does not reserve inventory. If you need clarification about a measurement, condition detail or delivery deadline, contact us before purchase.
Common questions
Do I need an account to order?
No. Guest checkout is available. An account is optional and can help you view your orders.
How do I create or access my account?
Use the account link and enter your email address. Shopify sends a six-digit sign-in code; there is no separate store password to create or remember. Use the same email address as your order. Never share a sign-in code with anyone.
How does Patina Circle work?
Patina Circle is our free rewards program, connected to your Patina Studio account. Earn 10 points per $1 of eligible purchases and redeem 500 points for each $5 off. Use the same email at checkout and when signing in. You can choose to receive updates during account signup; email subscription is optional.
What is included with a walnut pair?
A standard walnut pair includes two walnuts, a mini cleaning brush and a handling glove. Our pairs are pre-cleaned and ready to begin gentle handling. Read the exact listing for any item-specific details. Other product types have their own included-items descriptions.
How does Find Your Match work?
The finder filters available pieces using recorded product details and your choices. For walnuts, texture, width and shape are separate preferences. It does not silently increase a budget or guarantee a physical fit. An empty field means not recorded.
How can I confirm bracelet fit?
Bead diameter is not wrist circumference. Check the finished-fit measurement and cord or closure details. When a measurement is missing, contact the studio with the product reference and your wrist measurement before ordering.
How do shipping and returns work?
Review the shipping and return policies for coverage, timing, eligibility and the request process. Handling time and transit time are separate. The available shipping methods and final total are shown at checkout.
Can I use Chinese when contacting the studio?
Yes, you may contact the studio in English or Chinese. The storefront is available in English, Simplified Chinese and Traditional Chinese; use the language selector to switch.
Can you find something beyond current stock?
Use Private Sourcing with your preferences and any reference photo or product number. Timing, availability and costs are discussed before purchase. Sending a request does not reserve an item, charge a fee or subscribe you to marketing.
Can I add a piece directly from the product list?
Yes. Available pieces that do not require an option selection have an Add to Bag button. Products with multiple options take you to the product page to choose first. Adding a piece to your bag does not reserve it; availability and the final total are checked at checkout.