Order status & tracking
Open the order-status link in your confirmation email, or sign in to your customer account.
Your account →PATINA STUDIO / CUSTOMER CARE
Order help
Find help with choosing a piece, caring for it or checking an order.
Something wrong with your order?
Keep the packaging and take photographs of the issue. Send us your order number and a description of what happened so we can help.
Contact the studio →Delivery & returns
Check shipping and return details for in-stock items and privately sourced pieces.
Shipping policy →Return policy →A simple question
Ask us about measurements, fit, condition or what comes with a piece.
Contact the studio →Order, delivery or return questions
Use the confirmation and tracking messages for your order, or email support@patinastudio.shop with the order number. An account is optional; you can contact us without creating one.
For cancellations, contact us immediately. For a return, request instructions before mailing the parcel. The Shipping Policy and Return and Refund Policy explain the applicable terms.